Terms of service

Terms of Service

Welcome to Tail & Co. By accessing our website and purchasing from us, you agree to the following Terms of Service. Please read them carefully before using our site.

1. General Use

By using this website, you confirm that you are at least the age of majority in your country or have permission from a parent or legal guardian.

Tail & Co. reserves the right to update, modify, or replace any part of these Terms at any time. Changes will take effect immediately upon being posted to this page.

2. Products & Availability

We carefully curate products designed to improve everyday life for pets and their owners.

While we aim to ensure all product descriptions, images, and specifications are accurate, slight variations may occur due to supplier updates, manufacturing adjustments, or screen display differences.

All products are subject to availability. We reserve the right to discontinue or limit quantities of any product without prior notice.

3. Pricing & Payments

All prices displayed on our website are shown in the applicable currency and are subject to change without notice.

We accept secure payment methods through our approved checkout providers. Payment must be completed in full before an order is processed.

Tail & Co. reserves the right to cancel any order suspected of fraud, unauthorized activity, or pricing errors.

4. Orders

Once your order is placed, you will receive an order confirmation email.

Tail & Co. reserves the right to refuse or cancel any order for reasons including but not limited to:

Product availability
Payment verification issues
Incorrect pricing or product information
Suspected fraudulent activity

If your order is cancelled after payment, a full refund will be issued.

5. Shipping & Delivery

We work with trusted fulfillment partners to deliver your order as efficiently as possible.

Estimated delivery times:

United States, United Kingdom, Canada, Australia: 5–15 business days
Other international destinations: 7– 60 business days

Please note delivery times are estimates and may be affected by customs processing, local courier delays, or high seasonal demand.

Customers are responsible for ensuring shipping details are entered correctly at checkout.

6. Returns & Refunds

Your satisfaction matters to us.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Approved refunds will be processed to the original payment method.

For full details, please review our Refund Policy.

7. Intellectual Property

All content on this website—including branding, logos, graphics, product descriptions, and website design—is the property of Tail & Co. and may not be copied, reproduced, or distributed without written permission.