Contact information
Contact Us
We’re Here To Help
Have a question about your order, shipping, products, or anything else?
Our support team is here to make sure you and your pet have the best possible experience with us.
Whether you need product assistance, order updates, or help with our 30-Day Happy Pets Guarantee, we’re just a message away.
Customer Support
Email Support
tailco661@gmail.com
We aim to respond to all inquiries within 24–48 business hours.
Support Hours
Monday – Friday
9:00 AM – 5:00 PM (EST)
Please note that response times may be slightly longer during holidays or high-volume periods.
Before Reaching Out
To help us assist you faster, please include:
- Your full name
- Order number
- The email used for purchase
- A clear description of your question or issue
- Photos/videos if contacting us about a damaged or defective item
Order & Shipping Questions
For updates regarding your shipment, please include your order number in your message.
Once your order has been dispatched, tracking details will be sent directly to your email.
Returns & Guarantee Support
Need help with a return, replacement, or guarantee claim?
Please include:
- Your order number
- A brief explanation of the issue
- Supporting photos or videos where applicable
Our team will review your request and work quickly to find the best solution.
Our Promise To You
Your trust means everything to us.
We’re committed to providing thoughtfully selected pet products backed by responsive, reliable customer support every step of the way.
Stay Connected
Follow us for product updates, pet tips, and exclusive offers.
Instagram: @tailnco.official
TikTok: @official.tailco